Shipping policy
Shipping Policy
At HomePilates, we aim to make your order process simple and clear. Please read our shipping policy before placing an order.
Shipping Locations
We currently ship to customers within South Africa.
Shipping Cost
We offer:
Free Shipping on all orders within South Africa
There are no extra shipping charges at checkout.
Order Processing Time
Orders are usually processed within 1–3 business days after payment has been confirmed.
Once your order has been processed, it will be sent to our supplier and prepared for delivery.
Delivery Time
Estimated delivery time is approximately:
10–18 business days
Please note that delivery times are estimates and may vary depending on supplier processing, courier delays, customs clearance, public holidays, or other delays outside our control.
Supplier Fulfilment
HomePilates currently uses a supplier fulfilment model. This means products are ordered from our supplier after a customer places an order on our website.
This allows us to offer affordable pricing and free shipping while we grow our store.
Tracking Information
Once your order has been shipped and tracking becomes available, we will send tracking details to the email address used at checkout.
Please allow a few days after order processing for tracking information to update.
Incorrect Shipping Information
Please make sure your shipping details are correct before placing your order.
HomePilates is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us at:
We will help check the status of your order and assist where possible.
Contact Us
For any shipping questions, contact us at: